Help centre
Real answers from real people
Our support team answers within four hours on weekdays. No ticket robots, no canned replies — the same people who review the files answer the questions about them.
Popular topics
Downloads & files
Where to find your purchases, how re-downloading works, and what to do when a file will not open.
Credits & billing
How credits are counted, when they reset, upgrading mid-month and changing your payment details.
Licences
Single-site versus unlimited use, client work, resale rules and what happens when you cancel.
Installing plugins
Step-by-step guides for WordPress, Node and static hosting, including common permission errors.
Refunds
The 14-day window, what qualifies, and how quickly the money lands back on your card.
Selling on FileForge
How review works, payout schedules, and the quality bar every uploaded file has to clear.
Licence terms
What you can do with a file
- — Use it on the number of sites stated on the listing.
- — Modify the code and design as much as you like.
- — Charge clients for the work you build with it.
- — Keep using it forever, including after you cancel.
- — You may not resell or redistribute the file itself.
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